FAQ

Email. The best way for you to start the ball rolling and arrange an appointment is by email (Jigowatt: please insert hyperlink to Contact Us page). Please be patient if you don’t hear straight back, as we are often in back to back appointments and tend to prioritise the people that we are already treating. A lot of our admin is done outside of normal office hours. 

Yes. There are parking bays directly outside the front door. There is also further free parking available not far down the road. 

A cancellation fee may be charged if you fail to show up for an appointment without notice, or cancel an appointment with less than 24 hours notice. The cancellation fee in these circumstances will be half the cost of your appointment. 

If you are at all concerned that you may have broken / fractured a bone you should go straight to A&E. They will perform an initial triage to determine if you need an X-Ray and / or referral to a specialist consultant.

If you’ve just injured a muscle or had an acute muscle spasm, you should wait 48-72 hours before seeing a Physiotherapist or Soft Tissue Therapist.

Here is a well known way to help manage soft tissue injuries during the first 48-72 hours:

P.O.L.I.C.E (Protection, Optimal Loading, Ice, Compression and Elevation)

Protection: This means avoiding painful movements in the first couple of days to allow the inflammatory process to start and the body to settle. Some people may choose to also wear a support of some kind (e.g. a lumbar belt, wrist support / splint, knee support, etc).

Optimal Loading: After a couple of days of taking it easier, you can start gradual movement exercises and gentle loading of the injured area, within your pain tolerance.

Ice: Ice can be applied to reduce swelling and pain. A bag of frozen peas wrapped in a damp tea towel is ideal. This should be applied for periods of 10-20 minutes. This can be repeated every 2 hours if needed. Care should be taken to avoid any form of ice burn (avoiding the ice making direct contact with skin – always wrap the ice in a damp tea towel).

Compression: This helps to reduce any swelling. You can use an elasticated bandage, available from a local pharmacy. (Note; If the area becomes cold or discoloured the bandage may be too tight. In this case remove the bandage and re-apply with less stretch/pressure).

Elevation: Elevating the injured area above the level of your heart is also a good way to allow swelling to settle down. For example, if you have sprained your ankle, lie down and elevate your foot on a couple of cushions.